Frequently Asked Questions
How long does it take?
Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn digital portrait out to you in 2-7 days (weekends included).
If optional physical prints are also purchased, that is an additional 5-15 days after you approve your portrait is ready to be printed and shipped!
Do multiple items ship separately?
If you order multiple different items, some of them might! We ship items separately because we have different print partners AND want to ensure you get your order quickly. We want you to wag.
My tracking link is not working!
No worries! Send us an email so we can track your shipment.
How do I upload a photo with multiple people?
We recommend using a photo collage app on your phone if you don't have a photo of everybody all together.
We generally allow 4 people max. We've determined that anything beyond 4 people will be too excessive and not create the best outcome.
Do we do pets?
Pets are people too, so absolutely yes! We draw your furry loved ones in detail with accessories.
How many photos should I upload?
The more photos the better!
Just make sure you’re clear about how you’d like your portraits drawn in the picture description and leave the rest up to our artists.
What dimensions will my canvas/poster come in?
The standard size (dimensions) for canvas and poster are 11x14 inches.
If you would like a different size just let us know in your order notes. Additional charges will be applied.
How do I receive the digital file?
Your high-resolution hand drawn portrait will be sent to you by email.
Can I do whatever I want with my portrait?
Absolutely yes! We are U painting, so it’s yours to do whatever you want.
Can I request my own background?
You can either pick one background from our 50+ pre-made backgrounds or pay an additional 29$ fee for your unique-custom background. Just leave a note for the artist of what you want as your background once you upload your photos.
Couldn’t find your answer? Inbox us.
Can I edit my order after it was made?
It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.
All changes must be made within 3 hours after the time which it was placed.
Anything adjustment after 3 hours will require a $6 art fee because we've already started working on your order.
